Bought through the App Store
Apple handles billing and refund decisions for App Store purchases. To cancel, open your Apple Account subscriptions in device Settings. To request a refund, use Apple's Report a Problem website. Muem cannot issue an App Store refund directly, but we can help identify the subscription or investigate access problems.
Bought on the web
If web subscriptions are offered and you purchased directly on muem.app, use the billing controls shown with your account or contact us. Cancellation stops future renewals and normally leaves access through the paid period. We review duplicate or incorrect charges, service failures and other refund requests in line with applicable law. Approved refunds go back through the original payment method where possible.
Trials and renewals
An eligible introductory trial is charged only when its free period ends, unless you cancel first. The checkout screen shows the trial length, renewal price and billing period. Cancel with the same store or provider used to subscribe. Deleting your account or uninstalling the app does not cancel a subscription.
Billing help
If Plus did not unlock, try Restore Purchases in the app and make sure you are signed in to the Muem account used for the purchase. For a billing review, contact us with your account email, purchase platform, date and amount. Do not send your full card number or verification codes.