Signing in
Choose Continue with Email, Apple or Google on the sign-in screen. For email sign-in, check your inbox and spam folder for the six-digit code, then request a new one if it expired. If you used Apple or Google before, choose the same sign-in method to reach the right account.
Chats and sync
Check your connection and confirm you are signed in to the same Muem account on each device. Give a new upload a moment to finish before switching devices. If an item is still missing, tell us the device, approximate time and type of item; please do not email sensitive content.
Muem Plus
Open Settings and tap Muem Plus to see or manage your plan. If a purchase did not appear, use Restore Purchases. App Store subscriptions are managed in your Apple Account; Apple handles App Store refunds. Include your Muem account email when contacting us about access.
Delete your account
In the app, open Settings and choose Delete account. This removes your Muem account and associated content from active systems. Cancel any App Store subscription separately in your Apple Account to prevent future renewal. Contact us if you cannot access the app to request deletion.
Contact us
Email us with a short description of the problem, your device and app version, and the email on your Muem account if the issue is account-specific. Never send passwords, sign-in codes or full payment details.